Editors Takhar-Lail and Ghorbani present students, academics, and practitioners with a comprehensive overview of success factors for customer relationship management, marketing, and electronic services and its performance outcomes. Designed as a reference, this collection of fourteen contributions from leading scholars and researchers in the field is organized in two sections. Section one covers qualitative approaches, section two, multi-method approaches. Specific topics addressed in the text include ethnography, informant reflexivity, netnography, research reflexivity, transformative consumer research, and human inquiry. Takhar-Lail is a faculty member of the University of Bedfordshire, UK. Ghorbani is a faculty member of Payame Noor University, Iran.
– ProtoView Book Abstracts (formerly Book News, Inc.)