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International Journal of E-Services and Mobile Applications (IJESMA)
Open Access Journal

International Journal of E-Services and Mobile Applications (IJESMA)

This journal converted to Gold Open Access on January 1, 2022
Editors-in-Chief: Rajeev Dwivedi (Eastern Washington University, USA), Adilson Yoshikuni (Mackenzie Presbyterian University, Brazil)
Indexed In: INSPEC, SCOPUS and 16 more indices
Published: Continuous Volume |Established: 2009
ISSN: 1941-627X|EISSN: 1941-6288|DOI: 10.4018/IJESMA
Latest Published Articles
Published: Sep 27, 2023
DOI: 10.4018/IJESMA.330756
Volume 15
Bi-Model Engagement Emotion Recognition Based on Facial and Upper-Body Landmarks and Machine Learning Approaches Bi-Model Engagement Emotion Recognition Based on Facial and Upper-Body Landmarks and Machine Learning Approaches Open Access Article
Haifa F. Alhasson, Ghada M. Alsaheel, Noura S. Alharbi, Alhatoon A. Alsalamah, Joud M. Alhujilan, Shuaa S. Alharbi
Customer satisfaction can be measured using facial expression recognition. The current generation of artificial intelligence systems heavily depends on facial features such as eyebrows, eyes, and... Show More
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Cite Article

MLA

Alhasson, Haifa F., et al. "Bi-Model Engagement Emotion Recognition Based on Facial and Upper-Body Landmarks and Machine Learning Approaches." vol.15, no.1 2023: pp.1-13. http://doi.org/10.4018/IJESMA.330756

APA

Alhasson, H. F., Alsaheel, G. M., Alharbi, N. S., Alsalamah, A. A., Alhujilan, J. M., & Alharbi, S. S. (2023). Bi-Model Engagement Emotion Recognition Based on Facial and Upper-Body Landmarks and Machine Learning Approaches. , 15(1), 1-13. http://doi.org/10.4018/IJESMA.330756

Chicago

Alhasson, Haifa F., et al. "Bi-Model Engagement Emotion Recognition Based on Facial and Upper-Body Landmarks and Machine Learning Approaches," 15, no.1: 1-13. http://doi.org/10.4018/IJESMA.330756

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Mendeley
Published: Mar 22, 2023
DOI: 10.4018/IJESMA.320502
Volume 15
The Usability of Management Information Systems Applications The Usability of Management Information Systems Applications Open Access Article
Husam AlFahl
Many management information systems applications can be used to support businesses. One example is platforms that support electronic commerce, so retailers can sell products and services online. The... Show More
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Cite Article

MLA

AlFahl, Husam. "The Usability of Management Information Systems Applications." vol.15, no.1 2023: pp.1-13. http://doi.org/10.4018/IJESMA.320502

APA

AlFahl, H. (2023). The Usability of Management Information Systems Applications. , 15(1), 1-13. http://doi.org/10.4018/IJESMA.320502

Chicago

AlFahl, Husam. "The Usability of Management Information Systems Applications," 15, no.1: 1-13. http://doi.org/10.4018/IJESMA.320502

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Mendeley
Published: Feb 10, 2023
DOI: 10.4018/IJESMA.317923
Volume 15
The Catalytic Role of Mobile Banking to Improve Financial Inclusion in Developing Countries The Catalytic Role of Mobile Banking to Improve Financial Inclusion in Developing Countries Open Access Article
Ana Kundai Muchandigona, Billy Mathias Kalema
Financial inclusion is challenged by numerous factors that include country regulations and policies, poor infrastructure, lack of financial education and literacy, low income levels, political... Show More
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Add to Your Personal Library: Article
Cite Article

MLA

Muchandigona, Ana Kundai, and Billy Mathias Kalema. "The Catalytic Role of Mobile Banking to Improve Financial Inclusion in Developing Countries." vol.15, no.1 2023: pp.1-21. http://doi.org/10.4018/IJESMA.317923

APA

Muchandigona, A. K. & Kalema, B. M. (2023). The Catalytic Role of Mobile Banking to Improve Financial Inclusion in Developing Countries. , 15(1), 1-21. http://doi.org/10.4018/IJESMA.317923

Chicago

Muchandigona, Ana Kundai, and Billy Mathias Kalema. "The Catalytic Role of Mobile Banking to Improve Financial Inclusion in Developing Countries," 15, no.1: 1-21. http://doi.org/10.4018/IJESMA.317923

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Mendeley
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Description, Mission, Scope & Coverage
Description:
The objective of the International Journal of E-Services and Mobile Applications (IJESMA) is to be a truly interdisciplinary journal providing comprehensive coverage and understanding of all aspects of e-services, self-services and mobile communication from different fields including marketing... Show More
Mission & Scope:
The International Journal of E-Services and Mobile Applications (IJESMA) promotes and publishes state-of-the art research regarding different issues in the production management, delivery and consumption of e-services, self services, and mobile communication including business-to-business, business-to-consumer, government-to-business, government-to-consumer, and consumer-to-consumer e-services... Show More
Coverage:
  • Adoption and Diffusion of E-Services
  • Conceptual foundations and theoretical frameworks of e-services
  • E-Banking
  • E-Government
  • E-Health
  • E-Libraries
  • E-services and business models
  • E-services and competences
  • E-services and entrepreneurship
  • E-services and human resource management
  • E-services and innovation
  • E-services and knowledge management
  • E-services and marketing
  • E-services and security
  • E-services and strategies
  • Service science
  • Service systems
  • Servitization
  • Social Media
  • Understanding services and e-services
  • Web-based portals offering different kinds of services
Editorial Policy
IGI Global holds its journals to the highest ethical practices. View Full Editorial Policy
IGI Global Open Access
When you publish under the OA model with IGI Global, you enable your work to be viewed by millions of readers worldwide immediately after publication and you are able to experience our personal support and commitment to editorial service. This includes:
  • Timely Publication: Quick Turnarounds & Prompt Peer Review (No Embargoes)
  • Continuous Support: In-House, Personalized Service Throughout the Entire Process
  • Cutting-Edge Technology: Proprietary Technologies & Integrations With Major Open Access Platforms
  • Diverse Options: Individual APCs, Platinum Funding, Institutional Open Access Agreements, & More
  • Research Advancement First: IGI Global Prioritizes Research Over Profit by Forfeiting Subscription Revenue
  • Unmatched Transparency: Comprehensive Visibility in Processes, Licensing, & More
  • Rapid Transformation: IGI Global is One of Few Publishers That Have Completed the Open Access Transition
  • Independence and Integrity: IGI Global is Committed to Maintaining its Autonomy as an Independent Publisher
  • Medium-Sized, Yet Powerful: IGI Global Offers Advantages of a Medium-Sized Publisher With the Reach of a Larger Publisher
Learn More
Article Processing Charges
Article Processing Charge (APC):

Payment of the APC fee (directly to the publisher) by the author or a funding body is not required until AFTER the manuscript has gone through the full double-blind peer review process and the Editor(s)-in-Chief at his/her/their full discretion has/have decided to accept the manuscript based on the results of the double-blind peer review process. 

What Does IGI Global's Open Access APC Cover?

In the traditional subscription-based model, the cost to the publisher to produce each article is covered by the revenue generated by journal subscriptions. Under OA, all the articles are published under a Creative Commons (CC BY) license; therefore, the authors or funding body will pay a one-time article processing charge (APC) to offset the costs of all of the activities associated with the publication of the article manuscript, including:

  • Digital tools used to support the manuscript management and review process
  • Typesetting, formatting and layout
  • Online hosting
  • Submission of the journal's content to numerous abstracts, directories, and indexes
  • Third-party software (e.g. plagiarism checks)
  • Editorial support which includes manuscript tracking, communications, submission guideline checks, and communications with authors and reviewers
  • All promotional support and activities which include metadata distribution, press releases, promotional communications, web content, ads, fliers, brochures, postcards, etc. for the journal and its published contents
  • The fact that all published articles will be freely accessible and able to be posted and disseminated widely by
    the authors
  • Professional line-by-line English language copy editing and proofreading*

*This service is only performed on article manuscripts with fully paid (not discounted or waived) APC fees.

APC Subsidizing and Funding

To assist researchers in covering the costs of the APC in OA publishing, there are various sources of OA funding. Additionally, unlike many other publishers, IGI Global offers flexible subsidies, 100% Open Access APC funding, discounts, and more. Learn More

Open Access Funding Resources
IGI Global recognizes that many researchers may not know where to begin when searching for OA funding opportunities. IGI Global recently launched an Open Access Funding Resources page for researchers to browse. This page provides a comprehensive list of OA funding sources available for researchers to secure funds for their various OA publications.
Submit to This Journal
This journal is currently actively seeking new submissions. Interested authors should ensure that their article manuscript adheres to the journal's submission guidelines and before you write page, which include originality of the manuscript, APA formatting information and examples, manuscript requirements, and more. To submit an article for consideration, please begin the submission process below.
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Reviews & Statements

The services industry provides the majority of all jobs and services. Although there are many examples, the challenges for e-services are still overwhelming. The International Journal of E-Services and Mobile Applications is well-positioned to provide a critical platform for this interdisciplinary and upcoming field.

– Marijn Janssen, Delft University of Technology, The Netherlands

As the blur between the Internet and mobile technologies increases and the sophistication of associated applications develops, there is an increasing need for researchers in the area to find avenues to share their knowledge with like-minded colleagues. The International Journal of E-Services and Mobile Applications fills a critical niche in this ever expanding field of research by providing an avenue for these researchers to publish and a resource for others to refer to for expert opinion.

– Stephen Burgess, Victoria University, Australia

More and more services are delivered electronically and mobile platforms are increasingly used. The International Journal of E-Services and Mobile Applications focuses on areas of growing importance. Papers in the journal examine applications in a variety of different social areas: health, learning, retailing, etc. Papers are cross-disciplinary, which is important for understanding the developments of new e-services and mobile applications. For research and teaching environments in the area of ICT applications, the journal provides a new platform for learning and research dissemination.

– Anders Henten, Aalborg University, Denmark

Todays managers and academics are witnessing an era where different types of products are turned into services and new services are created at an increasing speed. Central tenet of this new highly valued academic journal is the e-servicization. The International Journal of E-Services and Mobile Applications provides rigorous and relevant insights for both managers and academics to understand how this change takes place.

– Jari Salo, University of Oulu, Finland
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Contact
Submission-Related Inquiries
All inquiries regarding IJESMA should be directed to the attention of:

Rajeev Dwivedi
Editor-in-Chief
International Journal of E-Services and Mobile Applications
Email: rajeevdwivedi@gmail.com

Adilson Carlos Yoshikuni
Editor-in-Chief
International Journal of E-Services and Mobile Applications
Email: adilson.yoshikuni@mackenzie.br


Author Services Inquiries
For inquiries involving pre-submission concerns, please contact the Journal Development Division:
journaleditor@igi-global.com

Open Access Inquiries
For inquiries involving publishing costs, APCs, etc., please contact the Open Access Division:
openaccessadmin@igi-global.com

Production-Related Inquiries
For inquiries involving accepted manuscripts currently in production or post-production, please contact the Journal Production Division:
journalproofing@igi-global.com

Rights and Permissions Inquiries
For inquiries involving permissions, rights, and reuse, please contact the Intellectual Property & Contracts Division:
contracts@igi-global.com

Publication-Related Inquiries
For inquiries involving journal publishing, please contact the Acquisitions Division:
acquisition@igi-global.com

Discoverability Inquiries
For inquiries involving sharing, promoting, and indexing of manuscripts, please contact the Citation Metrics & Indexing Division:
indexing@igi-global.com

Editorial Office
701 E. Chocolate Ave.
Hershey, PA 17033, USA
717-533-8845 x100
Archiving
All of IGI Global's content is archived via the CLOCKSS and LOCKSS initiative. Additionally, all IGI Global published content is available in IGI Global's InfoSci® platform.
Ownership and Management

The International Journal of E-Services and Mobile Applications (IJESMA) is owned and published by IGI Global.

International Journal of E-Services and Mobile Applications (IJESMA) is editorially independent, with full authority of the journal's content falling to the Editor-in-Chief and the journal's Editorial Board.

The In-House Editorial Office manages the publishing operations of the journal.

IGI Global
701 East Chocolate Avenue
Hershey, PA 17033
USA

Principal Contact
Grace Long
Managing Editor of Journal Development
IGI Global
Phone: (717) 533-8845 ext. 147
E-mail: glong@igi-global.com

Support Contact
Samantha Miduri
Development Editor - International Journal of E-Services and Mobile Applications (IJESMA)
IGI Global
Phone: 717-533-8845
E-mail: smiduri@igi-global.com