The tourism industry is an industry of people and is directly dependent on the performance of activities, skills, professionalism, quality, and competitiveness. Approaching the perspective of people management stresses the need to humanize companies, making empowerment and commitment easier. These are key to setting “talents” and, more importantly, to encouraging these individuals to put their creative capacities to the service of the companies for which they work. Only by being collaborative internally does business gain competitive capacity in the global marketplace. This aspect is crucial in tourism in the face of strong and growing competition in the sector.

Human Capital and People Management in the Tourism Industry is a crucial reference source that reveals groundbreaking human resource policies for tourism destinations, revolutionary human capital managerial business approaches in tourism, innovative tourism training perspectives, and new tourism qualification prospects. Featuring research on topics such as intellectual capital, human resource management, and financial performance, this book is ideally designed for business managers, entrepreneurs, human resource officers, industry professionals, academicians, students, and researchers.

Coverage:

The many academic areas covered in this publication include, but are not limited to:

Branding Management
Educational Tourism
Entrepreneurship
Financial Performance
Global Business
Hospitality Management
Human Resource Management
Intellectual Capital
Quality of life
Work-Family Conflict

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Editor/Author Biographies

Vânia Costa has a PhD in Economics from the University of Vigo, with the thesis “Regional Portuguese Airports, Local Economy and Tourism Development”, a MSc in Industrial Economics and Business from University of Minho and a degree in Economics from University of Minho. She is an Assistent Professor in the School of Hospitality and Tourism of Polytechnic Institute of Cávado and Ave (Barcelos, Portugal). She is a member of the research unit on Governance, Competitiveness and Public Policies (GOVCOPP) working in the Tourism Development Group.Her current research interests include Economics of Tourism Destinations, Corporate Finance for Tourism Industry, Tourism Enterprises, Tourism Investment, Finance, Regional, Transport Economics, Air Transport and Airports.

Andreia Filipa Antunes Moura concluded her PhD in Tourism in 2015 at the University of Aveiro, specifically versing about Accessible Tourism, or Tourism for All. Other research interests relate to social tourism, quality in tourism, tourism planning and destination competitiveness, and human capital in tourism. From 2017 to 2019, she was the Coordinator / Main Researcher for the Polytechnic Institute of Coimbra (co-promotor) of the project HCTourism - Profile and Trends in Human Capital in the Tourism Sector, co-financed by the European Regional Development Fund (ERDF) through the Portugal 2020 Operational Program for Competitiveness and Internationalization (COMPETE 2020). Nowadays, she is Researcher of the project ACTION - Accessible tourism: Co-creation of tourism experiences through intelligent web-based systems, financed by the FCT (Portuguese public agency that supports science, technology and innovation) through the Portugal 2020 Operational Program. She is Adjunct Professor at the Polytechnic Institute of Coimbra (Coimbra Education School - ESEC) Portugal; Full researcher at CiTUR - Centre for Research, Development and Innovation in Tourism, Portugal; Collaborating researcher at GOVCOPP - Research Unit on Governance, Competitiveness and Public Policies, University of Aveiro, Portugal; and also Researcher of the Alliance on Training and Research in Social and Fair Tourism, at ISTO - International Social Tourism Organization. Simultaneously, she is responsible for a spin-off service in tourism for research, project management, entertainment and events, within ESEC, called ESECTour.

Maria do Rosário Campos Mira has a PhD degree in Tourism, from the University the Aveiro, in the field of internationalization of tourism destinations. She is a Specialist Professor in Tourism, a full researcher at CiTUR, Portugal and a collaborating researcher at GOVCOPP - Research Unit in Governance, Competitiveness and Public. She is an Adjunct Professor at the Polytechnic Institute of Coimbra since 2003, and has a Master’s Degree in Psychology of Work and Organizations from the University of Coimbra. She is a researcher on several projects and is interested in and developing research under the topic of quality and internationalization of tourism destinations and human resources management in tourism, just like in research methodology. She lectures under graduated and graduated courses of quality, internationalization, destination management and research methodology in tourism and gastronomy, among others. She is an international auditor for UNWTO.TEDQUAL Certification Program (which has the aim to improve and certifying the quality of education in tourism all over the world) having performed several international audits in different university education tourism and gastronomy courses. During her academic career she attended several superior education courses in distinct areas of study: in Tourism at the University of Aveiro; in Quality in Public Administration at the Portuguese National Institute of Directors; in Teaching Quality in Tourism held by UNWTO.TedQual Auditors'Course; and in Excellence in Tourism Management Education and Innovation, held by UNWTO.Capacity Programme Manager. A reviewer of scientific publications in international reference journals, she is interested in the internationalization of destinations in the perspective of the management and modernization of the supply, management of the people and guarantee of quality of service.

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