Emergent Strategies for E-Business Processes, Services and Implications: Advancing Corporate Frameworks

Emergent Strategies for E-Business Processes, Services and Implications: Advancing Corporate Frameworks

In Lee
Release Date: December, 2008|Copyright: © 2009 |Pages: 424
DOI: 10.4018/978-1-60566-154-4
ISBN13: 9781605661544|ISBN10: 1605661546|EISBN13: 9781605661551
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Description & Coverage
Description:

Recently, e-business applications have evolved beyond business transactions and services to include customer relationship management (CRM), mobile computing, Web mining, e-healthcare, social networking, and Web 2.0. As e-business continues to create new business models and technologies, researchers, higher education faculty, and practitioners are in great need of appropriate reference resources to enhance their understanding of all aspects of e-business technologies and management.

Emergent Strategies for E-Business Processes, Services and Implications: Advancing Corporate Frameworks is an authoritative collection of original, in-depth, and innovative research articles on e-business concepts, models, processes, services, and applications. This book presents an integrated view of emerging issues and technologies addressed by renowned scholars, providing researchers and practitioners with the state-of the-art reference for future research and practices on a wide range of topics including e-CRM, e-business model, multi-channel management, e-health, m-commerce adoption, offshore outsourcing, and e-business innovation.

Coverage:

The many academic areas covered in this publication include, but are not limited to:

  • B2C service markets
  • Business Model Development
  • Convergent interviewing
  • Customer characteristics
  • E-Business Management
  • E-Business Models
  • E-consumer relationship management
  • E-CRM analysis
  • E-Health Systems
  • Emergent e-business innovations
  • E-supply chain management perspective
  • Intellectual Property Rights
  • Intelligent contracting
  • Managerial discretion and e-CRM performance
  • Multi-channel retailing
  • Network effect theory
  • Offshore outsourcing of information technology
  • Online Consumer Behavior
  • Reverse auction-based e-business model
  • Theory development
Reviews & Statements

"Emergent Strategies for E-Business Processes, Services and Implications: Advancing Corporate Frameworks (Advances in E-Business Research, Vol. 3) provides researchers, professionals, and educators with the newest research on e-business trends, strategies, applications, and practices. "

– In Lee, Western Illinois University, USA

This book discusses the latest frameworks and software that drives this new economy," and explores how innovations and social networking haven taken the virtual market place in unexpected directions."

– Book News Inc. (March 2009)
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Editor/Author Biographies
In Lee is a professor in the School of Computer Sciences at the College of Business and Technology at Western Illinois University in the US. He is a two-time winner of the Research Excellence Award in the College of Business and Technology at WIU and is the founding Editor-in-Chief of the International Journal of E-Business Research. He has published his research in such journals as Communications of the ACM, IEEE Transactions on Systems, Man and Cybernetics, IEEE Transactions on Engineering Management, International Journal of Production Research, Decision Support Systems, Computers and Operations Research, International Journal of Production Economics, Business Horizons, Knowledge and Process Management, Journal of Small Business Management, Management Decision, Computers and Education, International Small Business Journal, Computers in Human Behavior, Business Process Management Journal, Computers and Industrial Engineering, and others. Prior to his academic career, he worked for a number of multinational corporations, as well as serving as a consultant for various government agencies and private organizations. His current research interests include web technology development and management, investment strategies for computing technologies, and mobile services. He received his PhD in Business Administration from the University of Illinois at Urbana-Champaign.
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Editorial Advisory Board
International Advisory Board
  • Soon Ang, Nanyang Technological University, Singapore
  • Amit Basu, Southern Methodist University, USA
  • Hemant Bhargava, University of California, Davis,USA
  • Soumitra Dutta, INSEAD, France
  • Varun Grover, Clemson University, USA
  • Sid Huff, Victoria University of Wellington, New Zealand
  • Blake Ives, University of Houston, USA
  • Varghese Jacob, The University of Texas at Dallas, USA
  • Steve Muylle, Vlerick Leuven Gent Management School, Belgium
  • Sudha Ram, University of Arizona, USA

    Associate Editors

  • JoongHo Ahn, Seoul National University, South Korea
  • Ye-Sho Chen, Louisiana State University, USA
  • Dilip Chhajed, University of Illinois at Urbana-Champaign, USA
  • Neil F. Doherty, Loughborough University, UK
  • Marijn Janssen, Delft University of Technology, The Netherlands
  • Tej Kaul, Western Illinois University, USA
  • Albert L. Lederer, University of Kentucky, USA
  • San Murugesan, Southern Cross University, Australia
  • Peter Mykytyn, Southern Illinois University Carbondale, USA
  • Aris M. Ouksel, The University of Illinois at Chicago, USA
  • Il-Yeol Song, Drexel University, USA
  • Troy Strader, Drake University, USA

    International Editorial Review Board

  • Praveen Aggarwal, University of Minnesota Duluth, USA
  • Jae-Hyeon Ahn, KAIST, South Korea
  • Fahim Akhter, Zayed University, UAE
  • Rebecca Angeles, University of New Brunswick Fredericton, Canada
  • Pratyush Bharati, University of Massachusetts, Boston, USA
  • Amit Bhatnagar, University of Wisconsin-Milwaukee, USA
  • M. Brian Blake, Georgetown University, USA
  • Wojciech Cellary, The Poznan University of Economics, Poland
  • Chuleeporn Changchit, Texas A&M University – Corpus Christi, USA
  • Guoqing Chen, Tsinghua University, China
  • Tim Coltman, University of Wollongong, Australia
  • Prithviraj Dasgupta, University of Nebraska at Omaha, USA
  • Terry Daugherty, The University of Texas Austin, USA
  • Jasbir Dhaliwal, University of Memphis, USA
  • Asuman Dogac, Middle East Technical University, Turkey
  • Kutsal Dogan, University of Texas at Dallas, USA
  • Riyad Eid, University of Wolverhampton, UK
  • Eduardo B. Fernandez, Florida Atlantic University, USA
  • Guisseppi Forgionne, University of Maryland Baltimore County, USA
  • Tagelsir Gasmelseid, University of Medical Sciences and Technology, Khartoum, Sudan
  • Chanan Glezer, Ben-Gurion University of the Negev, Israel
  • Jairo Gutierrez, University of Auckland, New Zealand
  • Matthew Hinton, Open University Business School, UK
  • Gary Hunter, Illinois State University, USA
  • Minh Q. Huynh, Southeastern Louisiana University, USA
  • Pingjun (June) Jiang, La Salle University, USA
  • Wen-Jang (Kenny) Jih, Middle Tennessee State University, USA
  • James Joshi, University of Pittsburgh, USA
  • Sherif Kamel, The American University in Cairo, Egypt
  • Ben B. Kim, Seattle University, USA
  • Chang E. Koh, University of North Texas, USA
  • Jinyoul Lee, State University of New York at Binghamton, USA
  • Ron Lee, Florida International University, USA
  • Feng Li, University of Newcastle upon Tyne, UK
  • Haifei Li, Union University, USA
  • Zakaria Maamar, Zayed University, UAE
  • István Mezgár, Hungarian Academy of Sciences, Hungary
  • Ravi Nath, Creighton University, USA
  • Sungjune Park, University of North Carolina-Charlotte, USA
  • Oscar Pastor, Valencia University of Technology, Spain
  • Jiayin Qi, Beijing University of Posts and Telecommunications, China
  • Werner Retschitzegger, Johannes Kepler University Linz, Austria
  • Sunil Sahadev, University of Sheffield, UK
  • Jaeki Song, Texas Tech University, USA
  • Robert Steele, University of Technology, Sydney, Australia
  • Judith Anne Symonds, Auckland University of Technology, New Zealand
  • Ching-I Teng, Chang Gung University, Taiwan
  • Stephanie Teufel, Universite de Fribourg, Switzerland
  • Indrit Troshani, University of Adelaide, Australia
  • Bill Vassiliadis, Hellenic Open University, Greece
  • Leo Vijayasarathy, Colorado State University, USA
  • Wenli Wang, Touro University International, USA
  • Michael Weiss, Carleton University, Canada
  • Mark Xu, University of Portsmouth, UK
  • Hongji Yang, De Montfort University, UK
  • Oliver Yao, Lehigh University, USA
  • George Yee, National Research Council, Canada
  • Soe-Tsyr Yuan, National Chengchi University, Taiwan
  • Michal Zemlicka, Charles University, Czech Republic
  • Peter Zhang, Georgia State University, USA
  • Fang Zhao, RMIT University, Australia
  • Youlong Zhuang, Columbia College, USA