Knowledge Management has evolved into one of the most important streams of management research, affecting organizations of all types at many different levels.

The Encyclopedia of Knowledge Management, Second Edition provides a compendium of terms, definitions and explanations of concepts, processes and acronyms addressing the challenges of knowledge management. This two-volume collection covers all aspects of this critical discipline, which range from knowledge identification and representation, to the impact of Knowledge Management Systems on organizational culture, to the significant integration and cost issues being faced by Human Resources, MIS/IT, and production departments.

Coverage:

The many academic areas covered in this publication include, but are not limited to:

Application-specific knowledge management issues
Communities of practice and knowledge management
Creating tools for knowledge management
Knowledge management and virtual organizations
Managing organizational knowledge
Organizational learning and knowledge
Organizing knowledge management in distributed organizations
Processes of knowledge management
Successful knowledge management systems implementation
Theoretical aspects of knowledge management

Reviews & Statements

"Chapters are generally clear and insightful" [...] "both interesting and informative and bear readings by experts in the field.." [...] "Tables and figures are used to good effort, sparingly and very readable. There is much to learn here by both students and academics."

– G. E. Gorman, University of Malaya, Online Information Review, Vol. 36, No. 4

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Editor/Author Biographies

Dr. David Schwartz’s career spans both academia and business. Since 1998 he has served as Editor of the journal Internet Research. David’s research has appeared in publications such as IEEE Intelligent Systems, International Journal of Human-Computer Studies, IEEE Transactions on Professional Communications, Information Systems, Knowledge Management Research & Practice, and the Journal of Organizational Behavior. His books include Cooperating Heterogeneous Systems, Internet-Based Knowledge Management and Organizational Memory, and the Encyclopedia of Knowledge Management. He has been a visiting scholar at Columbia University, Department of Biomedical Informatics and Monash University, Faculty of Information Technology. David’s main research interests are Knowledge Management, Ontology, Internet-based Systems, and Computer-mediated Communications. He serves as a board member of Psagot Investment House, Cham Foods Ltd. (TASE), and Copernic (NASDAQ: CNIC). David received his Ph.D. from Case Western Reserve University; MBA from McMaster University; and B.Sc. from the University of Toronto.

Dov Te'eni holds the Mexico Chair for Information Systems at Tel Aviv University. He completed his B.Sc. in Economics and Statistics at University College London and M.Sc. and PhD at Tel-Aviv University, took a faculty position at Case Western Reserve University for seven years and returned home. In between, he was visiting researcher/professor at Oxford, Warrick, Moscow Academy, National University of Singapore, City University of Hong Kong, Yale, New York University, University of Waterloo and Nantes, and recently at Leiden and Amsterdam universities.

For over twenty years, Dov has studied how computers support people at work, with a special emphasis on people making decisions, communicating and sharing knowledge, and interacting with computers.

His research usually combines model building, laboratory experiments and development of prototypes like Spider and kMail. Integrative papers on this work appear in Organization Science (supporting distributed cognition) and MIS Quarterly (supporting communication), for which he won best paper award. His approach to design is summarized in Human-computer interaction for developing effective organizational systems (co-authored with Jane Carey and Ping Zhang; Wiley, 2007). He has published over 100 academic papers with over 70 colleagues.

Professor Te’eni is now the President Elect of the Association of Information Systems (AIS). He has served or serves as Senior Editor for MIS Quarterly and the AIS Transactions of HCI, and associate editor for Journal of AIS, Information and Organizations, European Journal of IS, and Internet Research. He co-chaired with Frantz Rowe ICIS2008 in Paris and MCIS2010 in Tel Aviv with Phillip Ein-Dor. Dov was awarded AIS Fellowship in 2008.

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Editorial Advisory Board

Mark Ackerman, University of Michigan, USA
Irma Becerra-Fernandez, Florida International University, USA
Frada Burstein, Monash University, Australia
John S. Edwards, Aston University, UK
Robert Galliers, Bentley College, USA & London School of Economics, UK
Dan Holtshouse, George Washington University, USA
Murray Jennex, San Diego State University, USA
Atreyi Kankanhalli, National University of Singapore, Singapore
William R. King, University of Pittsburgh, USA
Henry Linger, Monash University, Australia
Dorothy Leidner, Baylor University, USA
Pat Molholt, Columbia University, USA
Sue Newell, University of London Royal Holloway, UK & Bentley College, USA
Laurence Prusak, Senior Advisor on Knowledge for NASA, USA
Dave Snowden, Cognitive Edge Pte, UK
Leon Sterling, University of Melbourne, Australia
Fons Wijnhoven, University of Twente, The Netherlands