Governments are increasingly turning to the Internet to provide public services. The move towards e-governance not only impacts the efficiency and effectiveness of public service, but also has the potential to transform the nature of government interactions with citizens.

E-Governance and Civic Engagement: Factors and Determinants of E-Democracy examines how e-government facilitates online public reporting, two-way communication and debate, online citizen participation in decision-making, and citizen satisfaction with e-governance. The book explores the impacts from governments that have engaged their citizens online, discusses issues and challenges in adopting and implementing online civic engagement initiatives globally, and helps guide practitioners in their transition to e-governance.

Coverage:

The many academic areas covered in this publication include, but are not limited to:

Bureaucratic Decision Making in E-Government
Determinants of governmental transparency
Digital Accountability and Citizen Engagement
E-Disclosure of Campaign Finance Information
E-participation research
E-Procurement
Global Digital Divide
ICTs for Empowerment
Knowledge Sharing in E-Governance
Municipal Government and Interactive Web

Reviews & Statements

"The primary purpose of the book is to chronicle the efforts by governments across the world to engage their citizens online. This book presents a wide range of research on different aspects of e-governance and civic engagement including transparency and accountability, usability and accessibility, digital divide, public stakeholder participation, social media engagement, local level government issues, and performance and citizen satisfaction"

– Aroon Manoharan (Kent State University, USA) and Marc Holzer (Rutgers University, USA)

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Editor/Author Biographies

Aroon Manoharan is an Assistant Professor of Public Administration at the Department of Political Science, Kent State University, USA. His research focuses on e-governance, performance measurement and reporting, organization management, and comparative administration. He received his Ph.D. from the School of Public Affairs and Administration, Rutgers University-Newark and MPA from Kansas State University. As Associate Director of the E-Governance Institute at Rutgers-Newark, he directed major initiatives including the Digital Governance in Municipalities Worldwide Survey 2007, which evaluated the e-governance performance at the municipal level globally. He also directed the U.S. States and Municipalities E-Governance Survey in 2008.

Marc Holzer, Dean of the Rutgers School of Public Affairs and Administration, is a leading expert in performance measurement, public management, and e-governance. He is the founder and director of the National Center for Public Performance, a research and public service organization devoted to improving performance in the public sector. He also developed the E-Governance Institute, created to explore the on-going impact of the Internet and other information technologies on the productivity and performance of the public sector, and how e-government fosters new and deeper citizen involvement within the governing process. His recent publications include Performance Measurement; Citizen-Driven Government Performance; the Public Productivity Handbook; Restoring Trust in Government: The Potential of Digital Citizen Participation, and Building Good Governance: Reforms in Seoul. He has published well over one hundred books, monographs, chapters, and articles. He is a Fellow of the National Academy of Public Administration and of the World Academy of Productivity Science.

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Editorial Advisory Board

• Dr. Ari-Veikko Anttiroiko, University of Tampere, Finland
• Dr. Daniel Bromberg, Western Carolina University, USA
• Professor Donald J. Calista, Marist College, School of Management, USA
• Dr. Tony J. Carrizales, Marist College, School of Management, USA
• Dr. Yu-Che Chen, Northern Illinois University, USA
• Dr. Amit Das, Qatar University, Qatar
• Mr. Bwalya Kelvin Joseph, University of Botswana, Botswana
• Ms. Anne Kaun, Södertörn University, Sweden
• Dr. Chan-Gon Kim, Deputy Mayor Seoul Metropolitan Government, South Korea
• Prof. Dr. Patrick Kim Cheng Low, University of South Australia/Universiti Brunei Darussalam, Australia
• Dr. Krishna Mohan Mital , IILM Institute for Higher Education, India
• Dr. Seung-Yong Rho, Seoul Women's University, South Korea
• Mr. Rajesh Kumar Shakya, E-Governance, E-Government Procurement Specialist, Nepal
• Dr. Alan R. Shark, D.P.A., CAE, Rutgers University School of Public Affairs & Administration, USA
• Dr. Genie Stowers, San Francisco State University, USA
• Dr. Hua Xu, Auburn University – Montgomery, USA
• Dr. Kaifeng Yang, Florida State University, USA
• Dr. Wenxuan Yu , Nanyang Technological University , Singapore