This book presents a wide range of research on approaches undertaken by governments across the world in facilitating active citizen participation online. The chapters also highlight the unique determinants and challenges surrounding its implementation in different global regions. Focusing on the issues and challenges involving adoption and implementation of online civic engagement initiatives globally, the book should serve as a valuable guide to governments in their efforts to enable active citizen participation.
– Aroon Manoharan (Kent State University, USA)Marc Holzer (Rutgers - The State University of New Jersey, USA)
In sum, the book offers a useful collection of cases and perspectives on citizen e-participation in
e-government, broadly conceived, taken from different parts of the world, which is undoubtedly
its main strength. Among other aspects, readers will find in these essays ample evidence on best
practices in e-government, for instance on how to use performance information to promote
government accountability, how ICT can be used by municipalities to increase transparency, or
on how to measure citizen satisfaction with information in public sector websites.[...] All these challenging issues make it a useful book for all those working in the broad field of e-government
and interested to learn more about innovative experiences that might act somehow
as references for their own e-planning projects.
– Carlos Nunes Silva, International Journal of E-Planning Research (IJEPR)
The emphasis of this title is on empirical research, describing practical methods of improving interaction, and identifying problems with the technology, the projects, and the attitudes of the target citizenry.
– David Mason, Victoria University of Wellington, Online Information Review, Vol. 37, No. 1