Information Technology Governance and Service Management: Frameworks and Adaptations

Increasingly, information technology governance is being considered an integral part of corporate governance. There has been a rapid increase in awareness and adoption of IT governance as well as the desire to conform to national governance requirements to ensure that IT is aligned with the objectives of the organization.

Information Technology Governance and Service Management: Frameworks and Adaptations provides an in-depth view into the critical contribution of IT service management to IT governance, and the strategic and tactical value provided by effective service management. A must-have resource for academics, students, and practitioners in fields affected by IT in organizations, this work gathers authoritative perspectives on the state of research on organizational challenges and benefits in current IT governance frameworks, adoption, and incorporation.

The many academic areas covered in this publication include, but are not limited to:

• Adaptive IT governance and service management
• Application of IT governance framework
• CMMI, SPICE and ISO 20000
• CobiT
• Comprehensive architecture rationalization and engineering
• Corporate governance and IT governance relationship
• Enterprise control frameworks
• ICT governance impact
• I-Fit
• Improving ICT governance
• Information technology governance literature
• Integrated product life cycle management for software
• Internet-based IT professional competence
• IT governance adoption
• IT governance case studies
• IT Governance Frameworks
• IT governance implementation
• IT governance maturity models
• IT governance relationship
• IT governance-based IT strategy and management
• IT Outsourcing
• IT portfolio management
• IT service management frameworks
• IT service management implementation
• IT service quality management
• IT service strategy
• ITIL implementation
• Public sector IT audit
• Reviews of IT governance research
• Software development governance