Integrating E-Business Models for Government Solutions: Citizen-Centric Service Oriented Methodologies and Processes

The expectations of citizens in delivery of services by government institutions have increased over the last decade. Although, governments all over the world are involved in transforming methodologies and processes to satisfy their stakeholders, still there are problems which are causing distress and waste of valuable resources.

Integrating E-Business Models for Government Solutions: Citizen-Centric Service Oriented Methodologies and Processes provides a unique collection of essential tools and alternative e-business strategies that can be incorporated into e-government solutions. The goal is to help in evolving effective methodologies and processes and consequently provide cost effective and citizen-centric services. Useful to scholars, researchers, and academic institutions, this book will enable readers to examine current issues and promote research initiatives to improve service delivery in e-government.

The many academic areas covered in this publication include, but are not limited to:

• Citizen-centric services for government
• Citizens e-readiness
• Collaborative e-government networks
• CRM in e-government
• Electronic government Web site usability
• E-participation in local government decision making
• Government transformation
• Integrated e-business models for government solutions
• Integrated service delivery
• Interoperability in e-government
• Knowledge management security requirements for e-government
• Organizationally enabled e-government enterprise architecture
• Security aware development of e-government systems
• Service oriented methodologies and processes