Businesses continue to design and implement a variety of information systems that facilitate the creation, aggregation, and provision of product-related information in order to increase the role that quality information is playing in consumers’ decision-making processes.

Consumer Information Systems and Relationship Management: Design, Implementation, and Use highlights empirical research, theoretical frameworks, and relevant models on the understanding and implementation of consumer information systems. By covering consumer perceptions of practicality and ease of use, this book is essential for practitioners in business environments and strategic management, meeting consumer needs through the use of digital and Web-based technologies as well as recent empirical research findings and design and implementation of innovative information systems. This book is part of the Advances in Marketing, Customer Relationship Management, and E-Services series collection.

Coverage:

The many academic areas covered in this publication include, but are not limited to:

Consumer-Generated Content
Crowdsourcing
E-Commerce
Electronic Word of Mouth
Enterprise 2.0
Online Consumer Behaviors
Online Social Networks
Recommender Systems
Relationship Management
Web Content Management

Reviews & Statements

Lin (Information Systems, University of Sheffield, UK) et al., compile 11 articles that consider designing and building web-based consumer information systems that use digital technologies to involve consumers in the production, distribution, and consumption of projects and services, and the business and consumer value of these systems in a digital economy. Business, marketing, information systems, and computer science specialists from New Zealand, Europe, and Australia discuss the systematic development of consumer information systems, how they enable consumers to participate in their creation and production, a service-oriented system for real-time financial news analysis, the role of social media in marketing, how the value of cloud computing is co-created by service providers and consumers, customer involvement through online communities, the influence of web experience factors on consumer behavior, the role of consumer information systems in decision making, implications for the online experience, and other topics.

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Editor/Author Biographies

Angela Lin is a lecturer in Information Systems in Information School at the University of Sheffield. She has a degree in Economics and received a PhD in Information Systems from London School of Economics and Political Science, University of London. Her research takes a socio-technical view of organizational process of information systems implementation and adoption. She is particularly interested in the social and political environments in which information systems are implemented and adopted and the changes brought by the information systems to those environments. Her recent research focuses on E-Commerce in particular consumer’s use of the Internet and Social Media as means of gathering information during the decision making process. Angela is working currently working with her PhD students on the topic of strategic adoption of Business to Business (B2B) among Chinese SMEs and eGovernment project in Saudi Arabia. She has published her work in European Journal of Information Systems, Journal of Information Management, and Journal of Global Information Management.

Jonathan Foster is a lecturer in Information Management at the Information School, University of Sheffield. Prior to this he worked in a London-based electronic publishing house. His research interests are in information management and educational informatics. He has worked on a number of research projects in the areas of computer based collaborative group work and learning. He is currently investigating the implementation and evaluation of interactive archives for new media artworks.

Paul Scifleet is a Research Fellow with the School of Information Studies at Charles Sturt University, New South Wales, Australia. He has previously held positions with the Discipline of Business Information Systems at the University of Sydney and the University of New South Wales, and more recently, as a Visiting Scholar with the Information School at the University of Sheffield and the Royal School Library and Information Science, Copenhagen. Paul's research focuses on the organisation of knowledge in virtual spaces. He is interested in the design and management of information resources in networked environments, and in particular, the challenges individuals and organisations face in practice. He is concerned with the ways digital networks and information flows shape (and are shaped by) social and organisational communication and the changing dimensions of this for documenting society.

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