Exploring the Role of Emotional Intelligence in Healthcare Human Resource Management

By IGI Global on Aug 8, 2023
In recent years, there has been a growing interest in understanding the impact of emotions within organizations. However, one area that has been largely overlooked is the role of emotional intelligence in human resource management within healthcare organizations. To address this gap, the authors of a chapter conducted a comprehensive and systematic review of literature spanning from 1960 to 2020, specifically focusing on the impacts of emotional intelligence in the healthcare sector. Their objective was to explore and shed light on the effects of emotional intelligence on healthcare outcomes, job stress, emotional labor, and the potential for emotional intelligence to provide a competitive advantage for healthcare organizations. "Use of Emotional Intelligence in Human Resource Management in Healthcare Organizations for Competitive Advantage" not only highlights the need for further research in this area but also proposes a novel conceptual framework for the marketing of emotional intelligence in the healthcare sector. By discussing literature gaps, examining relationships among existing works, and analyzing current trends, the authors provide valuable insights into this important topic, bridging the gap between theory and practice in the field of emotional intelligence in healthcare organizations. See below where chapter author Prof. Deeba Hasan answers our questions on the importance of the chapter.
9781668444511
Management and Marketing for Improved Competitiveness and Performance in the Healthcare Sector
Prof. José Duarte Santos and Inês Veiga Pereira
©2021 | 355 pgs. | ISBN: 9781799872634
  • Indexed In: SCOPUS
  • Suitable for Practitioners, Researchers, Counselors,
    Academicians, & More
  • Covers Topics such as Communication Strategies,
    Safe Spaces, & Cyberbullying
Quick Links
Bibliographic Information
Pricing & Purchase Options
Table of Contents
Recommend to Library
Access Full Text

Preview Prof. Hasan's chapter HERE.


Contributing Author Question & Answer

How does your professional background support your ability to be an authority on this book's coverage?

Prof. Hasan: With over 15 years of experience as a healthcare professional, my professional background provides a strong foundation for establishing authority on the subject matter of this chapter. Additionally, my academic focus and expertise in organizational behavior further enhance my ability to contribute to this topic. For the past seven years, I have been actively writing on emotions and related topics, solidifying my knowledge and understanding in this area. Combining my extensive experience in the healthcare field with my academic pursuits, I am well-equipped to contribute valuable insights and expertise to this chapter.

What was the driving force or motivation for starting your chapter?
Prof. Hasan: I am a healthcare (HC) professional and am privy to the stress that HC workers face every day. Healthy outlets to vent said stress are few and far between. Often enough, I have wondered about human psychology in how different people react to similar situations with vastly different outcomes. I figured it has to do with emotions and how we pay heed to them in our daily lives that decide our personal outcomes. Hence, the motivation for starting this project.

What specific problems does your chapter address?

Prof. Hasan: My chapter is a systematic review of literature on the impacts of emotional intelligence in the healthcare sector spanning sixty years from 1960 to 2020. It aims to explore and raise pertinent questions on the impacts of emotional intelligence on healthcare outcomes, job stress, emotional labor, and linkages of emotional intelligence with a competitive advantage for healthcare organizations.

How does your chapter provide a solution to these problems?

Prof. Hasan: The chapter first provides a comprehensive understanding relating to the significance of emotional intelligence (EI) in the HC sector. It identifies that emotions and EI play a significant role in HC outcomes. Secondly, it identifies the role that emotional labor plays in the HC scenario. Though emotional labor is a part of HC services, it does end up taking a toll on HC professionals. Interestingly, surface acting is associated with greater fatigue as compared to deep acting. A high EI has been found to help mitigate end fatigue significantly. The chapter identifies the emotional dimensions of human resource management in HC, and in reiterating that emotion regulation can become an automatic process with practice. A notable finding has been that EI has not been marketed as a soft skill in the HC industry. This is surprising given the strong linkages of EI with a competitive advantage for organizations. A major contribution of this work is the proposal of a novel conceptual framework for the marketing of EI in the HC sector that highlights approaches that can be taken to market EI to HC organizations. Of these, digital content streaming, utilizing social media, digital noticeboards, and scrupulous collaborations make some of the notable approaches.

What special organizations, or other professional affiliations give you experience in the areas covered by this book?

Prof. Hasan: My experience as an active practitioner in the health services, as well as my academic background of working in human behavior in organizations gives me experience in the areas covered by this book.

Have you been recognized for academic excellence or other related achievements in this field of study?

Prof. Hasan: I started my academic journey in the field of emotions seven years back as a student of Master of Philosophy (M. Phil.) in Health and Hospital Systems Management. I was the topper of the course in each semester with a perfect 10 CGPA. I have published in prestigious journals and presented papers in international conferences like the Indian Institute of Management-Ahmedabad, Indian Academy of Management, Indian Institute of Science management conference, and in the Oxford Conference Series. In 2022, I was selected as a delegate for the prestigious Harvard Project for Asia and International Relations Conference which is Harvard University’s largest annual student event in Asia. The selection was highly rigorous and I was selected from across sixty countries to participate in an open forum with international leaders.

About the Chapter Author
Deeba Hasan, received her Bachelors in Dental Surgery in 2003 with a gold medal in Orthodontics. She joined the U.P. State Ministry of Health and Family Welfare in 2008 where she continues to serve as a dental surgeon. She returned to higher studies and received her M.Phil in Health and Hospital Systems Administration in 2016 from BITS-Pilani where she topped her class with a GPA of 10. She is currently pursuing her Ph.D. from the Indian Institute of Technology, Madras. Her research interests include emotional intelligence, job connectedness, and organizational behavior. She was awarded a certificate of appreciation for chairing a session at the Academic International Conference on Business, Economics and Management held at the University of Oxford, UK in 2019.

About IGI Global
Founded in 1988 and headquartered in Hershey, Pennsylvania, USA with a subsidiary office (IGI Science and Technology, Ltd.) operating out of Beijing, China, IGI Global is a leading medium-sized independent international academic publisher of scholarly reference sources. They are committed to facilitating the discovery of pioneering scientific research that enhances and expands the body of knowledge available to the research community through traditional and open access publishing workflows. Working in close collaboration with more than 200,000+ expert researchers and professionals from leading institutions, IGI Global publishes quality peer-reviewed content in three major academic subject areas:

Learn more about IGI Global here.

Newsroom Contact
Marketing Department
(717) 533-8845
marketing@igi-global.com
www.igi-global.com
Browse for more posts in:
Author NewsMedical, Healthcare, and Life SciencesInterview

No comments Comments

Log in or sign up to comment.
Be the first to comment!

More from IGI Global

Cocoa prices surging to $10,000 per metric ton challenge chocolate manufacturers and consumers, risking supply chain stability and higher retail prices...
IGI GlobalRead More
Business and ManagementEnvironmental, Agricultural, and Physical SciencesSustainable DevelopmentBooks & E-BooksResearch Trends
Dr. Akwesi Assensoh-Kodua answered some questions about their background and what went into the development of their chapter...
IGI GlobalRead More
Books & E-BooksInterviewAuthor News
A Florida man sought medical attention for persistent nasal congestion. During the procedure, he discovered approximately 150 live bugs in his nose and sinus cavities, which caused discomfort and health risks...
IGI GlobalRead More
Medical, Healthcare, and Life SciencesBooks & E-BooksResearch Trends
As AI advances, companies are challenged to sell it to a skeptical public, addressing concerns such as job replacement by highlighting AI's role in enhancing human capabilities.
IGI GlobalRead More
Computer Science and Information TechnologyArtificial IntelligenceResearch Trends
EdTech providers are collaborating to address the interoperability challenge in educational technology, aiming to create a seamless experience for educators and students by developing common standards and protocols.
IGI GlobalRead More
In its second year, the IGI Global Annual Academic Publishing Trends & Open Access Survey 2024 seeks to create a realistic outlook on problems faced by the academic community and their potential solutions.
IGI GlobalRead More
Open Access
The tourism industry faces challenges from unethical behaviors that damage trust and reputations. Whistleblowing emerges as a potential solution, where companies can encourage employees to report misconduct to identify and rectify problems swiftly, though barriers such as fear of retaliation and lack of protection for whistleblowers exist.
IGI GlobalRead More
Business and ManagementResearch Trends
IGI Global is excited to announce a significant collaboration with ResearchGate, the premier platform for global scientific networking...
IGI GlobalRead More
JournalsArticlesOpen Access
Recording Now Available of the Free Webinar Co-Hosted by: IGI Global and eContent Pro
IGI GlobalRead More
WebinarContributor Collaboration
First Previous 1 2 3 4 5 6 7 8 9 10  ... Next Last